Which Region Am I In?

Region 1 in NSW is designated as all telephone numbers starting with 024, 028, 029
Region 1 in WA is designated as all telephone numbers starting with 0892, 0893, 0894
Region 1 in VICTORIA is designated as all telephone numbers starting with 035, 038, 039
Region 1 in QUEENSLAND is designated as all telephone numbers starting with 073, 075
Region 2 is designated as all other dial codes within NSW, WA, VICTORIA and QUEENSLAND

What Contract Period Am I Committed To?

The initial contract period is 3 months. During the initial contract period Network Solution cannot increase the price of the plan or reduce the capabilities of the plan but if Network Solution decreases the price of the plan or adds features to the plan they will apply. After the initial 3 month period the service is continued on a month by month basis until cancelled or changed by the user.

What Does The ADSL Line Activation Charge Include?

Only the physical connection, at the exchange, of your voice telephone line to the Telstra ADSL network.

The installation charge does NOT include on site assistance to set up the ADSL service; telephone support only is provided
The installation charge does NOT include a suitable DSL modem
The installation charge does NOT include a splitter to allow you to plug a telephone handset in to the same telephone outlet as the modem (you can purchase this at most electrical stores for under $6.00)

What Methods Of Payment Are Accepted?

Direct debit to any type of bank account

Debit to the following credit cards: Bankcard, MasterCard, VisaCard and American Express

Can I Provide My Own Modem?

Yes; you can acquire an ADSL modem of your choice from any source. You should ensure that the modem you acquire comes with good documentation on how to set it up as Network Solution can only provide very limited guidance on setting up modems its technical personnel are not familiar with.

Modems Supplied By Network Solution:

To find out where to buy additional line filters please click here “click here”

The single port USB modem supplied is a Netcomm nb1200 (for details on this product please click here; requires Acrobat Reader)

The single port Ethernet modem supplied is a Netcomm nb1300s (for details on this product please click here; requires Acrobat Reader)

The four port Ethernet modem supplied is a Netcomm nb1300plus4 (for details on this product please click here; requires Acrobat Reader)

Standard Inclusions With All ADSL Plans

Also included in the installation cost is a fixed IP address that provides you with more options than the dynamic IP address methodology.

Each ADSL account is also provided with up to 10 email addresses.

Each ADSL account is also provided with up to 50 megabytes of web space.

Contract Term

The Initial Contract Term is 3 Months. After the initial contract term has expired you may remain on the plan, if it is still current, on a month by month basis or move to another plan or simply cancel the service.

Moving between Plans

If you move to another plan, there will be a charge of $44.00 if a line speed change is involved. No charge is incurred if no line speed change is involved.

The terms of your new plan will become operative from the first working day of the month following the month in which you apply, by email, to change plans.
 

Canceling A Service

Canceling the service during the selected initial contract period incurs a cancellation charge of $100.00.

Canceling a service after the end of the initial contract period entails no charge.
 

Payment Dates

The following billing cycle dates apply to ADSL accounts:

Installation Fee: $140.00 will be debited to your nominated bank account/credit card when Telstra advise us of a connection date for your service. After receiving acceptance of this debit we will dispatch you a modem, if you have ordered one, and your account name and password.

Monthly Access Charge: (First Part Month) When we receive notification from Telstra of the service connection date we will debit your nominated bank account/credit card with pro rata charge for the current month applicable to the Telstra advised connection date (plus seven days to allow for delays).

Monthly Access Charge: (Subsequent Months) will be debited on or about the first working day of each month after the first full month of installation until the contract is terminated. The billing cycle after the first pro-rata month will ALWAYS be from the 1st working day of each subsequent month to the last working day of each subsequent month.

Excess Usage Charges: will be debited on or about the first working day of the month following the month in which any excess usage charges were incurred.

Irrespective of which day of the month your usage of the ADSL service commences the billing cycle for all charges (after the initial pro rata charge) will be one calendar month beginning on the 1st of the month.

Applying For ADSL Using The On Line Service

You can apply for a Network Solution ADSL service on line by selecting the ‘click here’ link at the bottom of this page. By ordering on line, rather than by email or by fax, your application will be processed a little quicker and without any transcription errors which even the most careful data entry personnel make from time to time. This is why Network Solution only accept applications made on line by the applicant.

You must complete each section of the order form and you must enter data in to all the fields that have an asterisk (*).

Once you have completed the form you will have the option to print out a copy for your records and you will also receive an automatic confirmation email setting out the steps that will be taken to activate your ADSL service.

Once you have applied on line you can check on the progress of your application by going to User/Applicant section of this site, clicking on the “Application Status” button and entering in your telephone number. It will take from 2 days to 5 or 6 days for this service to become active as Telstra’s time to acknowledge new applications is variable.

Interlink Network Solution is an agent to Swiftel Ltd.

Click ‘here’ to order Network Solution ADSL for your business.